Clinic Policies

 

Booking

For all appointments call (08) 8984 4110 or book online via our website.  Online bookings are made instantly however a follow up call will be made to confirm details.  All personal information is kept private and not distributed to third party companies.

Cancellation Policy

At Territory Laser Clinic we ask that you consider others and the nature of our business when rescheduling or cancelling an appointment, as we rely on scheduling of clientele for our day to day business operation.

 

We need 24 hours notice to fill your appointment time. Failing to give it will unfortunately result in a cancellation charge of 50% of the appointment booked. Less than 2 hours notice and no shows will be charged the full amount. If your appointment is pre-paid, the pre-paid treatment will be automatically forfeited.

 

We understand that things come up. Please just let us know by calling our clinic mobile anytime on 0455 863 817, or 8984 4110 during business hours.

Confirmation Policy

At Territory Laser Clinic we ask that you consider others and the nature of our business when confirming an appointment, as we rely on scheduling of clientele for our day to day business operation. 

To confirm your appointment please reply to our computer generated SMS. If we don't hear from you within 24 hours of your appointment starting, we will contact you via either phone, SMS, or email. If there is no reply, we will automatically cancel your appointment. We may or may not advise you of the cancellation.

We understand that everyone is busy. Please just let us know by calling our clinic mobile anytime on 0455 863 817, or 8984 4110 during business hours.



Refunds and Returns Policy



At Territory Laser Clinic we follow the Northern Territory Consumer Affairs guidelines under the Australian Consumer Law in relation to refunds and returns. In summary, the NT Consumer Affairs refund sign on display in the clinic states:

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g. your receipt.



Contact Northern Territory Consumer Affairs for more information:

www.consumeraffairs.nt.gov.au  

Ph: (08) 8999 1999 or 1800 019 319.

Click here to view the NT Consumer Affairs Refunds Brochure.

Click here to view the NT Consumer Affairs Refunds Fact Sheet.

Click here for more information on Refunds on the NT Consumer Affairs Website.

Click here to view the refund sign on display in the clinic.



Gift Voucher Policy



All gift vouchers have 1 year expiry dates.  Please redeem gift vouchers prior to the expiry date to avoid disappointment. Bookings are essential and the cancellation and confirmation policies apply.  Gift vouchers are only redeemable upon presentation of the voucher.



Other Voucher Policy



All other vouchers issued by Territory Laser Clinic must be presented in order to be redeemed.  They must be redeemed prior to their expiry date.  Bookings are essential and the cancellation and confirmation policies apply.



Clinic Etiquette



At Territory Laser Clinic all practitioners follow a specific code of conduct towards every client.  It is essential that clients understand that at no time will rude or offensive behaviour towards practitioners or staff be tolerated.  Please respect the property and do not handle any equipment within the clinic at any time.

Other simple points to consider:

  • All children entering the clinic need a guardian or parent to look after them.  You may not be able to bring them into the treatment room with you.

  • No food or drink allowed into the clinic.

  • Arrival at your appointment 5 mins prior is essential.

  • Please arrive 10 mins earlier for all consultations. This allow you plenty of time to fill in all necessary paperwork.

  • Any instructions including pre and post care must be taken seriously and adhered to.   

  • The practitioners decision on treatment intervals and suitability for each session visit is final.

Privacy Policy



We collect information from you when you visit our clinic.  Any of the information we collect from you may be used in the following ways:

  • To personalise your experience - your information helps us to better respond to your individual needs

  • To improve our website - we strive to improve our website offerings based on the information and feedback we receive from you

  • To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails 

Contact Us



If there are any questions regarding our clinic policies feel free to contact us.