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Suite 28, 119 Reichardt Road

Winnellie NT 0820

(08) 8984 4110

 

Monday

Tuesday          

Wednesday  

Thursday      

Friday               

Saturday

Sunday       

             

Closed

9.30 - 6.00pm

  10.30 - 7.00pm

  10.30 - 7.00pm

    9.00 - 5.30pm

    8.30 - 5.00pm

Closed

Copyright 2019 Territory Laser Clinic

Clinic Policies

 

Booking

For all appointments call (08) 8984 4110 or book online via our website.  Online bookings are made instantly however a follow up call will be made to confirm details.  All personal information is kept private and not distributed to third party companies.

Cancellation Policy

At Territory Laser Clinic we ask that you consider the nature of our business when cancelling an appointment.  We rely on scheduling of clientele for our day to day business operation.  Therefore a minimum of 24 hours notice is required for ALL cancellations. We reserve the right to charge a cancellation fee for the following reasons:

  • Client cancels within 24 hours of their appointment start time without a good reason. Eg. change of mind, don't want to attend, no longer in need of the appointment

  • Client fails to attend appointment and has not contacted the clinic with a valid reason as to why

  • Client cancels on the day of the appointment  via SMS without a good reason

 If there is a failure to notify us of your cancellation within 24 hours of your appointment start time, or you notify or you simply do not show up, a cancellation fee will be charged which is half the value of the booking. In the case of a pre-paid booking, the pre-paid treatment will be automatically forfeited.

Confirmation Policy

At Territory Laser Clinic we ask that you consider the nature of our business when confirming an appointment.  We rely on scheduling of clientele for our day to day business operation.  Therefore a minimum of 24 hours notice is required for confirming all appointments.  If there is a failure to notify us of your confirmation via phone or SMS, then your appointment will automatically be cancelled.  

To confirm your appointment please reply to our computer generated SMS that is sent 2-3 days prior to your appointment.  If we don't hear from you within 24 hours of your appointment, we will attempt to contact you via SMS, phone or email.  If there is no reply and there is less than 24 hours until your appointment, we may automatically cancel your appointment. In the case of pre-paid bookings, the pre-paid treatment will be automatically forfeited.  We may or may not advise you of the cancellation via SMS, phone or email.



Refunds and Returns Policy



At Territory Laser Clinic we follow the Northern Territory Consumer Affairs guidelines under the Australian Consumer Law in relation to refunds and returns. In summary, the NT Consumer Affairs refund sign on display in the clinic states:

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g. your receipt.



Contact Northern Territory Consumer Affairs for more information:

www.consumeraffairs.nt.gov.au  

Ph: (08) 8999 1999 or 1800 019 319.

Click here to view the NT Consumer Affairs Refunds Brochure.

Click here to view the NT Consumer Affairs Refunds Fact Sheet.

Click here for more information on Refunds on the NT Consumer Affairs Website.

Click here to view the refund sign on display in the clinic.



Gift Voucher Policy



All gift vouchers have specific expiry dates.  Please redeem gift vouchers prior to the expiry date to avoid disappointment.  Bookings are essential and Cancellation Policy applies.  Gift vouchers are only redeemable upon presentation of the voucher.



Other Voucher Policy



All other vouchers issued by Territory Laser Clinic must be presented in order to be redeemed.  They must be redeemed prior to their expiry date.  Bookings are essential and Cancellation Policy applies.



Clinic Etiquette



At Territory Laser Clinic all practitioners follow a specific code of conduct towards every client.  It is essential that clients understand that at no time will rude or offensive behaviour towards practitioners or staff be tolerated.  Please respect the property and do not handle any equipment within the clinic at any time.

Other simple points to consider:

  • All children entering the clinic need a guardian or parent to look after them.  You may not be able to bring them into the treatment room with you

  • No food or drink allowed into the clinic

  • Arrival at your appointment 5 mins prior is essential

  • Please arrive 10 mins earlier for all consultations.  This allow you plenty of time to fill in all necessary paperwork

  • Any instructions including pre and post care must be taken seriously and adhered to   

  • The practitioners decision on treatment intervals and suitability for each session visit is final

Privacy Policy



We collect information from you when you visit our clinic.  Any of the information we collect from you may be used in the following ways:

  • To personalise your experience - your information helps us to better respond to your individual needs

  • To improve our website - we strive to improve our website offerings based on the information and feedback we receive from you

  • To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails 

Contact Us



If there are any questions regarding our clinic policies feel free to contact us.